Capita

Providing global opportunities in education and training for UK universities, schools and colleges

The Turing Scheme, equivalent to the European Unions's Erasmus programme, provides education providers with an opportunity to seek government funding to support their students with study and work placements around the world. We applied Government Digital Service (GDS) standards to implement the digital transformation programme, ensuring a consistent and unified approach to a very complex data heavy application. By successfully delivering under tight deadlines, we have enabled tens of thousands of young people across the UK to access transformational opportunities. This project delivered over 200+ screen designs and introduced new design pattern concepts that had not been documented on the UK Government website.

Results

After launching the Turing Scheme supported a total of 38,000 students enabling them to access grant funding worth around £105 million for student placements across 150 destinations.

Research

Personas, and planning user research

The following is a sample of methods that were applied for this project to understand user needs. I performed a research planning role in this project and worked with our user researcher on creating multiple rounds of research.

PERSONA CREATION

A variety of personas were created for this project. Below are two primary personas - the confident applicant and the scheme owner.

RESEARCH PLANNING

Multiple rounds of research were proposed for this project, all having different areas of focus. The below example was a research round plan that I created to perform usability testing using a developed version of the designs.

Design

Mapping out flows, discussing requirements and creating wireframes and prototypes

Design delivery

In this project I performed both the role of hands on delivery as a designer, as well as a leadership role coaching and mentoring the rest of the design team. As part of our delivery for this project we created design assets that could be reused for other GOV.UK related projects.

TASK FLOW MAPPING

For our service we created a version of the GOV.UK Design System Flow Diagrams that was specific to our implementation. These enabled us as a team to map out the screens at a low level and have technical flow discussions with the rest of the proejct team without getting into unrealted design conversations.

WIREFRAMES AND AXURE SCREEN DESIGNS

Initial wireframes followed the task flow mapping format, and after confirming the screen flows we then created the screen designs in Axure so we could also create interactive design prototypes for usability testing when needed.

Delivery

Final screen designs and implementation

Delivery

Below shows a few of the Turing Scheme final screen designs after they went live. For this project over 200+ screens were delivered between myself, other UX designers in the team, with input from our User Researcher and Content Designer.